Refund policy

Returns & Refunds Policy

We want you to be happy with your order. If something isn't right, here's how returns work.

Changed your mind?

You can cancel your order within 14 days of receiving it, no reason needed. Send us a message through our contact form with your order number, then return the items within 14 days of telling us. We'll reply with the address to send them to.

Items must be unused, in their original packaging and in resaleable condition. For BBs, this means unopened and sealed. We can't accept opened bottles or bags back unless they're faulty. If an item comes back used or damaged, we may reduce your refund to reflect its lower value.

For change-of-mind returns, you're responsible for the cost of return postage. We recommend using a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or wrong item?

If your order arrives damaged or faulty, or we've sent the wrong item, contact us through our contact form within 30 days of delivery with your order number and a photo of the problem. We'll cover return postage and offer a full refund, replacement or repair, whichever you prefer.

Refunds

Once we receive and check your return, we'll refund you within 14 days to your original payment method. If you're returning your whole order, we'll also refund the standard delivery cost you originally paid.

Non-returnable items

Opened BBs (unless faulty)

Custom or personalised items, such as made-to-order patches

Questions? Use our contact form and we'll be happy to help.

This policy doesn't affect your statutory rights under UK consumer law.